State Farm® Insurance Agent Stephen Mitchell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Amy H
October 30, 2026
"I have been with Stephen Mitchell State Farm for at least fours years, and they have been nothing but polite and kind. They make updating my policies easy, and the pricing is very reasonable for my husband and I. I highly recommend!"
"Amy, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Gastonia insurance team is always here and happy to help. "
Joanne Myers
October 27, 2026
"Always responds quickly, always willing to explain in detail, and very knowledgeable. Great customer service."
"Joanne, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Gastonia insurance team! - Your State Farm Agent, Stephen Mitchell "
Google sucks
October 16, 2026
"This a poor excuse for a insurance company. They even charge you after you cancel.This place was awesome at one time. Really went pot"
"I'm sorry to hear that you feel this way. We take a lot of pride in the service we provide, and it's disappointing to hear that your experience left you frustrated.
While I can't discuss individual account details publicly, I do want to clarify that insurance payments are not intentionally collected after a policy has been canceled. When a cancellation is requested, the timing of that request and any previously scheduled payments can affect the billing process. Any premium collected for coverage beyond the cancellation date is refunded, although processing does take some time.
We certainly understand how frustrating it can be to wait for a refund, and we do everything within our control to help make that process as smooth as possible.
We genuinely appreciate everyone who has trusted our agency with their insurance, and I'm sorry to hear that your opinion of us has changed.
Stephen Mitchell, Agent"
J CTorres
October 2, 2026
"Elizabeth helped me with getting my car insurance that best fit me. She explained in detail so that I could understand what State Farm would be covering with my new car purchase. The bank sent me a email so that I can fill all the insurance details and once again Elizabeth was there to help. Recommend HIGHLY! THANK YOU ELIZABETH"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Gastonia insurance team. "
carolyn white
September 28, 2026
"Several years ago, we were approached by one of Mr Mitchell's agents, Ms Lina Baker, who solicited us as new customers. During our initial interview, Ms Baker quickly identified our insurance needs and specific coverage amounts, offering us a reasonable level of coverage, while considering premiums which were within our budget. Today she remains interested in our account, monitoring our exposure and is always available to answer our questions. We have even received courtesy calls from Mr Mitchell himself, which is not only comforting, but illustrates his agency's interest in our account and our well-being. We highly recommend Ms Baker and the entire Mitchell Agency for all insurance needs. 9/28/2026"
"Thank you so much for the 5 stars, Carolyn! We truly appreciate your feedback and are always happy to help whenever you need us. "
Robin Byers
September 23, 2026
"Elizabeth was fantastic helping us getting our issues resolved and got back to me in a timely manner. She was very thorough and helped with everything we needed. Stephen, she needs a raise!"
"Thanks Robin! Elizabeth is great. I’ll definitely keep that in mind! "
Cyrus
September 21, 2026
"Very helpful, got my car insurance figured out quickly. Thanks"
"Thank you so much for the 5 stars, Cyrus! We truly appreciate your feedback and are always happy to help whenever you need us. "
Thomas Robb
August 22, 2026
"Johnna and the team at the Stephen Mitchell agancy made us feel welcome from the time that we first contacted them regarding our insurance needs."
Tyesha Johnson
July 9, 2026
"Highly recommend State Farm!! Been with this agency for many many years!!! They have the greatest team!!!"
"We appreciate you, Tyesha! It has definitely been a fast 15 years!!!"
Lyle Branagan
June 24, 2026
"Biannual insurance review. Great staff. Pleasant experience."
Jerry Adams
March 6, 2026
"Super friendly and nice environment as you wait."
Norma Weaver
February 23, 2026
"Heather is awesome and I am more than happy with the way she handled my insurance need thank you Heather"
"Thank you Norma! "
Leslie King
December 8, 2025
"If you need an agent to go over with you family planning or just plain life planning, then this is the place to do it. Plenty of products , plenty of options."
"Thank you so much Leslie! "
Sara Todd
December 2, 2025
"I can’t say enough about hat an extraordinary agent and staff these guys are!!! Always so helpful, thorough and kind!!!"
"Thank you so much for the 5-stars, Sara! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Colleen Greene
November 25, 2025
"We have been with Steve for six years now. We have had claims and questions and incidents that happen in life. Steve and his staff react with speed and a smile ! I have compared rates and for the service we get it is well worth it!"
Erica Holland
November 4, 2025
"Always extremely helpful and super nice! No matter who you talk to they always make sure all of your needs get taken care of!"
Mandy Byers
October 2, 2025
"I absolutely love this insurance place! Customer service is outstanding and very knowledgeable! Elizabeth and Kristina are very professional. Stephen is just the man for this!!! If you’re thinking about switching over don't hesitate just do it!"
"We love you too Mandy!!! Your trust means the world to us. Glad to have you as a part of our State Farm Family!"
Alex Meade
September 29, 2025
"Been with this office for years and have always had an incredible experience. The entire team is always extremely helpful and have always answered any questions I've had about my policies. Highly recommend to anyone!"
"Thanks for the kind words, Alex! We are grateful that you are a part of our State Farm team. "
Debra Spears
September 25, 2025
"Dealing with insurance is not something you look forward to. When I called today, I got reassurance from Elizabeth that they would handle all of the details. I appreciate knowing I will get great customer service from the whole team."
"Thanks Debra! We are here to make things easy. I'm so happy that you had a great experience with my office! "
YARA
September 8, 2025
"They have great customer service made the process quick and easy truly recommend."
"Thank you for the 5 stars Yara! Grateful to have you as a part of the team."
Amy Keese
August 28, 2025
"Great customer service with a trusted agent. Grace Gibbs is very professional and knowledgeable. She’s always had reliable and friendly service and, is consistently prompt and effective in handling insurance needs. "As someone who dreads dealing with insurance, the experience with State Farm Insurance was almost surreal. Mrs Gibbs not only saved a significant amount of money on car and home policies but also ensured better overall coverage. She took the time to walk through each point and clearly explained policy options, providing true peace of mind. I was grateful for her thoroughness and expertise.""
"Thank you for the kind words Amy! I couldn't agree more, Grace is incredible. "
Rebecca Fox
August 28, 2025
"I couldn’t have asked for a better experience—Lina went above and beyond to help me find the right coverage for my home, auto, and even life insurance! She walked me through the details, ensured I understood everything, and made the process smooth and stress-free. Having someone as knowledgeable and caring as Lina in my corner really meant the world to me. I highly recommend her and Stephen Mitchell – State Farm® Insurance Agency. Happy day!"
"Thank you so much Rebecca! I'm glad Lina could make the process easy and find the right coverage for you. We appreciate your recommendation and are always here to help. "
Eric Lampke
August 28, 2025
"Like a good neighbor, Lina and team are always there!"
"Love it! Thanks for the 5 stars Eric. "
Dawn Pannell
August 19, 2025
"Johnna was very friendly and professional, and she was able to save me money on both auto and home insurance. Even if you’re happy where you are, I would recommend reviewing your insurance needs with Johnna."
"Thank you so much Dawn! We are so glad to have you as part of the team. "
Tiffany Phillips
July 31, 2025
"Lina and Elizabeth were amazing! Very personable and friendly while quickly fixing something for me."
"Couldn't agree with you more Tiffany, they are great!!! Thank you so much for the kind review!"